company profile

Business Analysis is a 24-Year old company dedicated to the customer care market place. It was the "first to market" a comprehensive workshop and calibration package (Beaver). The company also offers a field service package (Otter) and an action management system (AMS) used for auditing and processing all incoming and outgoing communications. It can link with both Fax and the Internet to automatically process orders or provide status notification to customers. AMS includes automatic support for ISO 9000 quality procedures and includes a help desk and call logging capability. Customers may access the system remotely to process new job requests or to check the status of existing jobs.

Business Analysis is a keen advocate of the 'paper-less office' and reducing unnecessary administrative effort. Considerable effort has been made to make quotation and contract processing as easy as possible and all related documents are user definable by customer, product and service provided. A documentation management package allows the capture of faxes, correspondence, job status, result sheets, documentation to be scanned into and stored on the system. This then can optionally be published onto a local web-server for your customers access via the Internet. The customer base comprises both 'blue-chip' companies and SMEs from a mix of calibration houses, manufacturers and 3rd and 4th party repairers.